Refund policy

  • Return Policy

 

  • Free Returns Service: We do not offer a free returns service. To return an item, please arrange a return with your local post office or contact our customer service team.

  • Inspection Upon Receipt: All items must be checked upon receipt of delivery. If there are any breakages, defects, or discrepancies, you must notify us within 24 hours. We are unable to replace or refund any items if we are not notified within this time.

  • Condition of Returned Items: Items must be returned in their original, unused condition. Items not returned in their original packaging will not be refunded.

  • Packaging Responsibility: You are responsible for packaging the return appropriately. Any items which arrive back broken due to insufficient packaging will not be refunded.

  • Return Shipping Costs: The direct cost of returning the goods is your responsibility unless otherwise agreed in writing. We are unable to refund you for your postage costs.

  • Proof of Postage: When posting your item back, you must obtain proof of postage for your return. We are not responsible for items lost or damaged in transit.

  • Collection Service: The collection service is only available for UK mainland customers. For items listed in our Large/Fragile item delivery service, our collection fee is £25 and can take up to 7-14 working days to arrange, depending on your location within the UK mainland.

  • Refunds and Credit Notes:

    • Refunds will be processed when the request to return is made within 14 days from the receipt of delivery.
    • A credit note will be issued if the request to return is made after 14 days from receipt of delivery.
    • All returns must be received by Garden Decor Online within 30 days from receipt of delivery to qualify for a refund.
    • Credit notes will not be issued after 90 days from receipt of delivery.

  • Non-Returnable Items: Personalised, bespoke, made-to-order items are non-returnable and non-refundable. We do not accept exchanges.

  • Personalised/Bespoke Products: Personalised items or bespoke products are exempt from our standard returns policy. As these products are personalised to your specification, we are unable to accept returns unless the product is faulty or the personalisation does not match your original request. Please check and double-check your personalising request to avoid any errors. Any changes to personalising need to be requested within 1 hour of ordering, ideally by calling our customer service team.